Here are a few things that can help make your visit smooth and effective:

– Your insurance details (if you’d like us to direct bill)

– Your BC Services Card

– A payment method (just in case!)

– Loose, comfortable clothing that makes it easy to move and allows your therapist to assess the area being treated

– Anything that might help your physiotherapist understand your condition better — this could include your running shoes, a brace you use, or even a short video of you walking, running, or biking

Note: In some cases, your therapist might decide not to use equipment or video analysis during your session if it’s not relevant to your treatment — we want to make the most of your appointment time!

Wear loose-fitting, athletic-style clothing that lets you move comfortably and allows your physiotherapist to easily access and assess the area being treated. For example, shorts for a knee or hip issue, or a tank top for shoulder or upper back concerns. The more we can see and move, the better we can help!

No referral needed! Physiotherapists are direct access providers, which means you can book an appointment with us anytime — no doctor’s note required. Easy and hassle-free!

Our standard appointments are around 30 minutes — the perfect amount of time for most treatments. But if you feel like you need a little extra time with your therapist, we’ve got you covered! We also offer 45- and 60-minute sessions for an additional charge. Just let us know what works best for you when booking.

At ThreeSixty, we want you to feel completely confident and comfortable with your care — that’s our top priority!

While we always recommend sticking with one therapist so they can really get to know you and how your body responds to treatment, we totally understand that sometimes schedules don’t line up, or the fit just isn’t quite right. And that’s okay! It happens all the time, and there’s absolutely no need to feel awkward about switching practitioners — we want what’s best for you.

Some treatments require special training, and not all of our team members offer the same services. If you’re looking for a specific type of treatment or billing through certain insurance providers like WSBC or ICBC, our friendly front desk team is happy to help point you in the right direction.

Let us know how we can support you — we’ve got your back!

Yes, we sure do! We’re able to direct bill most major third-party insurance companies, including Blue Cross, Medavie, GreenShield, ICBC, WSBC, Johnson Group, and many more.

If you have coverage and want to double-check that your insurer is in our system, just give our awesome admin team a call — they’ll be happy to help!

Many of our practitioners do offer direct billing to ICBC. However, with recent changes to ICBC’s contract, a few of our therapists have chosen to opt out of this option. Don’t worry — they can still treat ICBC patients, but in those cases, you’ll just need to pay upfront and submit your receipts to ICBC for reimbursement.

If you’d prefer direct billing, just let our friendly admin team know when you book, and we’ll make sure to match you with a therapist who offers it. We’re happy to help make things as smooth as possible for you!

Absolutely! We do treat WSBC patients — just keep in mind that not all of our practitioners are set up for WSBC care. When you book, be sure to let us know you’re covered through WorkSafeBC, and our amazing front desk team will match you with the right therapist to get you started on the right foot.

At ThreeSixty, our assessments are all about understanding your story and getting to the root of your symptoms.

We’ll start by chatting with you about your injury — how it began, what you’re feeling, and anything else that might help us understand what’s going on. From there, we’ll do a hands-on assessment to pinpoint the source of your symptoms. Once we’ve got a solid understanding, we’ll walk you through our recommended treatment plan. If your case is a bit more complex, we might spend more time assessing and less time treating in that first session to make sure we’re setting you up for success long term.

At your follow-up visits, we’ll jump into the treatment plan we’ve built together. This might include advanced tools like shockwave, IMS, or laser therapy, as well as hands-on techniques like massage or joint mobilizations. And of course, we’ll always give you exercises to support your recovery both in the clinic and at home.

Our goal? Helping you feel better, move better, and get back to doing what you love — as quickly and safely as possible.